Adapt and explain reports for each customer so that InsightSquared will make a difference in their business, by learning more about their data than they know themselves, digging past their initial requests to understand their underlying needs, and putting all of that together to use InsightSquared’s reporting software creatively
Troubleshoot data that’s appearing in an unexpected way and devise a solution that uses the most effective combination of configuration changes, work-arounds, and help from software engineers
Uncover the aspects of InsightSquared that should be improved, using your perspective as one of the few folks that touch both the technical and non-technical aspects of the customer experience
Switch smoothly between all the languages of a software company, and know the right times to use each:
The sales team and customers speak in requests, needs, and priorities
Software engineers speak in product specs, software components, and Agile project management
The software and database speak in SQL, XML, and Python programming code
If you were here this week, you would have …
Configured reports from scratch for three businesses who will sign on as new customers if they’re impressed with InsightSquared’s capabilities, and talked to the sales team to prepare them to present those reports
Talked and written to about 30 existing customers to interpret their questions and determine how to respond to their needs -- based on the details of their data and report configuration -- and implemented changes to their reports
Cross-referenced Excel sheets from a customer, InsightSquared’s database, Python code, SOAP requests, and a conversation with a software engineer to get to the bottom of some unusual data, and then quarterbacked next steps between the sales and engineering teams
About You
Personable, clear, and concise communication style via email, on the phone, and in person
Proficient in SQL (MySQL) and Excel
Comfortable using UNIX and reading Python
You have an instinct for organization, even (and especially) when you have many things going on at once
You’re high wattage and hungry to learn more
You have a great positive attitude and enjoy working with a team of like-minded folks
